BTN 2022 AIRLINE SURVEY & REPORT

Delta Makes It a DozenBy Donna M. Airoldi

For a 12th year in a row, Delta Air Lines took the top spot in BTN's annual Airline Survey, continuing to earn accolades from corporate travel buyers. Notably, for the first time since 2014, Southwest Airlines soared into second after seven years in fourth. Rounding out the rankings were United Airlines in third and American Airlines in fourth. Though Delta had the highest overall score, at 4.43 on a 5-point scale, the three largest carriers all saw their overall ratings drop from 2021: Last year, Delta rated 4.66, United 4.08 and American 4.03. Southwest, however, increased to 4.15 from 3.87. In addition, Southwest's individual ratings improved across all 11 categories, while those for each of the three legacy carriers declined across each criterium.... KEEP READING

BTN 2022 Airline Survey Methodology

Business Travel News fielded its annual airline survey to a select group of the BTN audience from Oct. 6-31, asking them to rate air carriers on a scale of 1 to 5 across 11 criteria and respond regarding their partnerships over the previous 12 months. The 426 respondents included corporate travel agents. Buyers whose annual airline spend was less than $500,000 did not rate individual carriers. All buyers were limited to rating carriers with which they held contracts or flew significant volume in 2022.