Delta Remains Dominant with 13th Consecutive WinBy Donna M. AiroldiIn a year dominated by New Distribution Capability changes and challenges, it might not come as a surprise that one carrier that thus far has stayed out of the NDC fray earned the top ratings among travel managers in BTN's annual Airline Survey, and for the 13th time in a row—Delta Air Lines, with a total score of 4.36 on an ascending scale of 1 to 5. "We recognize this was an interesting year with monumental changes, especially for corporate travel, so we're excited and humbled and thrilled about this win," Delta SVP of global sales Bob Somers said.... KEEP READING
BTN 2023 Airline Survey Methodology
Business Travel News fielded its annual airline survey to a select group of the BTN audience from Sep. 25 – Oct. 18, asking them to rate air carriers on a scale of 1 to 5 across 11 criteria and respond regarding their partnerships over the previous 12 months. The 647 respondents included corporate travel agents. Buyers whose annual airline spend was less than $500,000 did not rate individual carriers. All buyers were limited to rating carriers with which they held contracts or flew significant volume in 2023.