Buyers Spotlight TMC Relations

Travel managers today generally work for organizations that are recovering to at least three-quarters of 2019 business travel volume and have agreements with their primary travel management companies based on transaction fees. They also would like to see additional TMC investment in their contact center capabilities and aren’t exactly blown away by their TMCs’ responsiveness. At least that’s according to a BTN poll of 176 travel and procurement managers in the United States and Europe, taken in February 2023.