According to the tech provider, MyCWT has evolved to offer business travelers the most efficient, safe and secure travel experience. Beyond shopping and booking, on-trip experience and post-trip services are enriched to support one-touch accurate and safe travel guidelines, trip disruption alerts and proactive hotel booking recommendations. Coming in 2022 is a feature that will allow users to connect with colleagues while traveling.

“The pandemic has made having access to CWT services anytime, anywhere and anyhow is even more critical," the provider told BTN when asked about its most important innovation. "So in 2021, CWT made its hybrid human/bot MyCWT Messaging application available 24/7 globally in both English and Spanish—with French and German to come—giving travelers access to a CWT travel counselor immediately on-the-go, without needing to phone or email." The company also integrated MyCWT Messaging into enterprise applications like Microsoft Teams to provide an even more seamless access from systems clients already use.

Air: Air booking is available on MyCWT in over 50 countries. CWT’s multi-source air hub provides global air content, including low-cost content, via Sabre and Amadeus global distribution system partners and aggregators, including Travelfusion. New content sources can be integrated. NDC bookings are available on MyCWT as content is made available by airlines. Intelligent Display technology provides clients with tailorable, AI-powered displays that help them ensure the most relevant air options for their travelers.

Accommodation: Accommodation content offered via Sabre and Amadeus GDSs and aggregators like Booking.com and Expedia. "All access” technology ensures the same search provides the same content across MyCWT, desktop self-booking tools [WE1] and counselor channels. MyCWT also leverages Intelligent Display capabilities to allow clients to tailor the hotel experience to ensure travelers can more easily find relevant business-ready hotel options.

Rail: MyCWT provides rail content in key European markets (including the U.K., Spain, France and Germany) in addition to markets like China and India.

Car: Global car rental content is available on MyCWT mobile and web via Sabre and Amadeus GDS partners. In the future, CWT plans to expand car rental content to regional and local providers, as well as incorporate broad applications such as pre-booked "black cars” and transfers, and on-demand car content.

NDC & Direct Connects: CWT created the industry's first NDC booking and since then has managed thousands of NDC transactions. MyCWT's multi-source content strategy has the ability to access GDS and non-GDS aggregator content from more than 42 NDC-enabled full-service airlines.