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TravelPerk markets its product as “the world’s leading business travel management platform.” The company prides itself on offering expansive multi-sourced content “across air, rail, car rental and accommodation.” It promotes “seven-star customer service” that is human-driven, “so you can get help from a real person—not a bot—when it counts.” The company highlights its FlexiPerk product, which allows customers to cancel bookings up to just two hours before departure and still receive a refund of the majority of the trip cost. It offers a carbon offsetting program GreenPerk, and recently launched an events management platform TravelPerk Events.
Regarding the company’s most important innovation in 2021, TravelPerk execs pointed to TravelPerk Events. “The last two years have shown that the meetings that matter, happen in person,” they said. “We created Events to meet this need in a hybrid working era, by providing a platform through which businesses can organize and manage company events including sales kick-off, offsites and seasonal company parties.“
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Air: TravelPerk offers GDS content via Amadeus; it does not direct connect to any airlines, but it does get NDC and low-cost carrier content via two aggregator partners. TravelPerk is provider agnostic and its goal is to bring more content and more value to the market with this approach.
Accommodation: Hotel and accommodations content comes from the Amadeus GDS as well as a Expedia, Booking.com and a number of bed banks.
Rail: Multiple aggregators in Europe; Amtrak in the U.S. With the acquisition of Click Travel, TravelPerk is exploring new options.
Car: Large selection of corporate car rental providers including Sixt, Hertz, Avis, EuropeCar. All content through the Amadeus GDS.
NDC & Direct Connect: Partnered with Lufthansa Group Airlines.
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