Airlines will ratchet up segmentation strategies this year, leaving buyers with more options and, in some cases, more policy headaches. United Airlines' Basic Economy fare hits distribution channels... KEEP READING

We all know that business travel promotes business relationships, helps companies establish new markets and brings key people closest to the customer—traits that are essential for gaining a competitive... KEEP READING

Change is constant. Digital is magnifying stale practices that are in need of reinvention. This environment signals a glaring misalignment between hotel management and market dynamics. Procurement has... KEEP READING

From the moment he descended the Trump Tower escalator to announce his candidacy for U.S. president, Donald Trump has defied predictions. Nailing down what President Trump will mean for transportation... KEEP READING

Few expense management firms employed machine learning before 2016, but booking tools like KDS using that type of artificial intelligence for predictive booking have made it popular in corporate managed... KEEP READING

The complexity and frequency of world events significantly threaten and impact travelers more so every day. The world is interconnected and events can cascade into a chain reaction of delays,... KEEP READING

Frequent business travelers have for many years been labeled road warriors. It comes from a time when business travel was an arduous, often lonely and disconnected experience. To use that term now is a... KEEP READING

2017 will be the year that adoption of shared economy services like Uber, Lyft and Airbnb becomes a permanent fixture in the corporate travel program landscape. The proliferating employee usage of... KEEP READING

To say that there were dramatic changes in 2016 would be an understatement, but a few major travel "events" will have a longer-term impact on travel management company financial models, which ultimately... KEEP READING

Consolidation is giving hotel chains more justification to raise rates worldwide, and most foreign cities offer a broad range of business-grade hotels, so savvy U.S.-based travel managers are engaging... KEEP READING

Corporate travel management is a data-intensive practice that has at times resembled an arms race between suppliers and buyers. Many travel managers have closed the data disparity that opened between... KEEP READING

In 2016, major hotel companies revamped their loyalty programs and introduced direct booking discounts linked to loyalty membership. The factors that drove these decisions are still in play, and the... KEEP READING

Has anyone else noticed the words "retailing" and "merchandising" being used more than ever before: travel suppliers talking about themselves as retailers and about defining strategies that enable them... KEEP READING

Personalization seems to be everywhere these days, from item suggestions when you log on to Amazon to the promoted photos and ads in your social media feeds. This level of personalization tends to be a... KEEP READING

I know I am not the only one looking to the next few months with a keen eye. People are wondering how our country will change or if it will change at all.... KEEP READING

2017 will see data strategy emerge as a foundational priority for both corporate travel managers and the travel management companies they work with: How do you capture the full spectrum of travel... KEEP READING

When I was a child, my career aspiration was to be a teacher or a preacher. I knew from a young age that I simply wanted to help people. From my days as a professional matchmaker to years spent in... KEEP READING