Upcoming Webinar

Travel Manager of the Year & Best Practitioners 2023Tues., Dec. 12 at 11am ET / 8am PTWatch Now

BTN Editorial Director Elizabeth West catches up with our 2023 travel manager award winners. Hear about the groundbreaking work being done by our 2023 Travel Manager of the Year award recipients Danielle Cavnor and Eric Gray of PwC. We’ll catch up with their latest progress on direct connecting with airlines and hotels, blockchain-based data strategies and their program innovation roadmap for 2024.

Best Practitioners Rafael Rosario, Ian Spearing and Anne Hamilton join as well to tell us about their own innovation pathways and how they’ll be driving progress toward a better managed travel experience next year—both for their individual programs and for the industry. Central to their stories are diversity, equity and inclusion strategies, involvement in new startup partnerships and key innovations around non-employee travel. 

Join us as we celebrate the value of travel management and how travel managers drive the entire industry forward!


Danielle Cavnor, US/MX Procurement & Operations Senior Manager, PwC
Eric Gray, US/MX Procurement & Operations Senior Manager, PwC
Rafael Rosario, Global Travel Manager, Bloomberg
Ian Spearing, Global Innovation & Technology Leader, EY
Anne Hamilton, VP Global Travel & Expense Management, The Walt Disney Company

Elizabeth West, Editorial Director, The BTN Group

Sponsored by


SME – Managing Small & Midsize Travel ProgramsTues., Nov 28 at 1pm ET / 10am PTWatch Now

Small and midsize travel programs have never garnered more attention in the managed travel market than they do today. The resiliency of the sector has pushed travel suppliers to create better programs to attract corporate loyalty and offer more benefits to SME travelers. But buyers will still be challenged to deliver value in the current high-cost environment and to achieve efficiencies in their program with the right mix of service and innovation from providers. 

Join this webinar to hear how two expert buyers are approaching their SME travel programs now. Bring questions about your own program for a special “Ask Me Anything” Q&A to follow the event.


The Visa Processing ConundrumTues., Nov 21 at 11am ET / 8am PTWatch Now

The resurgence of global business travel means an increased need for visas and passports.  However, there are many countries in which visa processing has ground to a halt which creates an issue for travelers and travel managers alike.

Register now for the BTN Group In the Know webinar, with content sponsored and developed by CIBT, to learn:

 • The various reasons behind visa and passport processing delays

 • What travel managers, mobility managers and TMCs can do to navigate these delays and obstacles and help manage traveler expectations

 • How to proactively manage your global travel program in a time when travel volumes continue to increase and entry requirements continue to fluctuate


The Next Big Thing: Innovation in Business TravelFri., Nov 17 at 1pm ET / 10am PTWatch Now


Corporate travel buyers and technology experts alike have said the industry will look back at 2023 and 2024 as milestone years for managing business travel. Between distribution changes brought forth via New Distribution Capability and the move to embrace technologies like artificial intelligence and blockchain, travel programs are looking at the possibility to restructure programs and redefine compliance.

Join this BTN webinar to hear from the experts about where technology innovations in business travel will take us next.


The Evolution of NDC: Where Are We Going Next?Thurs., November 9 at 1pm ET / 10am PTWatch Now

Airlines have just scratched the surface when it comes to unlocking the potential of NDC. Register now for this BTN Group In the Know webinar, with content sponsored and developed by Spotnana. Join our industry experts as they discuss NDC adoption, future opportunities for NDC innovation, and how NDC sets the stage for even bigger changes to come.

An Easier Way to Manage Non-Employee TravelThurs., November 2 at 1pm ET / 10am PTWatch Now

When you have to arrange travel for non-profiled travelers like recruitment candidates, contractors or consultants, things can get complex and expensive. Your recruitment and HR teams often act as travel arrangers. Expense reimbursement can be difficult. And your guests could form a poor opinion of your organization.

Register now for this BTN Group In The Know webinar, with content sponsored and developed by Zeno By Serko, to discover a better way to manage non-employee travel. Join a group of seasoned corporate travel professionals as they share their guest travel stories that you're sure to relate to, and then let you in on Zeno Concierge and how it simplifies the entire process.

Procurement Strategies for Small and Medium-sized EnterprisesWed., October 18 at 1pm ET / 10am PTWatch Now

Why should small and medium-sized enterprises (SMEs) approach business travel with clear and defined strategies to take them through steady growth? What are those strategies? What are different approaches to help SMEs supercharge their travel procurement game?

Register now for this BTN Group In the Know webinar, hosted by Corporate Traveler to hear the answers. Expect to learn:  

• Top procurement strategies for SMEs
• How to compose a travel policy that works for you, your team, and your business
• An understanding of how travel tech should evolve to meet your needs
• How working with a TMC can help you save $ 

Whether you're a seasoned pro or just getting started, there's something valuable for everyone.

Negotiating Meeting Contracts: Must-Know Terms and TrendsWed., Oct 11 at 1pm ET / 10am PTWatch Now

As demand for meeting space is intensifying, sourcing experts are reporting emerging trends on contractual matters, deposits, payments and more. Learn about the latest trends and what must be in your contract to best protect your organization and meeting.

 In this 60-minute BTN Group thought-leadership webinar, sponsored by Cvent, speakers will highlight:  

 • Sourcing realities today

 • Ensuring service levels attendee expect 

 • New contract clauses


Join Norma Dean, Director of Specialty Sales, as she discusses how Delta delivers in-person connections through built-for-you solutions available through a robust portfolio of meetings and event products. Ask your own questions during the live Q&A.

30 Minutes with Delta Air Lines' Allison Salkeld on Fueling High Performance with WellnessTues., August 29th at 1pm ET / 10am PTWatch Now

Join Allison Salkeld, Director of Global Wellbeing as she discusses how Delta’s investments in holistic employee wellness resources are fueling a high-performance workforce, and how this culture cascades to exceptional customer service and experiences. Allison will touch on the virtuous cycle of when we care for our people, they’ll care for the customer, including how internal wellness initiatives built by employee feedback translate into onboard offerings and the communities we serve. Ask your own questions during the live Q&A.

Climate Actions: The Business Travel Case StudiesThur, August 24 at 1:30pm ET / 10:30am PTWatch Now

Business Travel News presents travel buyers from our recent Sustainability Award winner and finalist companies to review the strategies and innovations they are bringing to the table to reduce business travel emissions and other environmental waste caused by business travel itself or across the supply chain. Hear what they are doing and ask your own questions.

Using Predictive Analytics to Improve Your Managed TravelThurs., July 20 at 12 PM ET / 9 AM PTWatch Now

Still relying on 2019 data in your travel program? Given the altered landscape for most travel programs today, it’s increasingly challenging to predict current or future conditions from it. Supplier markets, traveler expectations and travel patterns—along with work from home realities--have changed the dynamics.  But your travelers could benefit by factoring in 2023 data about delays, best flight connection points, demand peaks and valleys and traveler preferences of your organization into the booking options for future trips. Predictive analytics is helping companies provide travelers with better trips, with fewer delays and hassles. 

Learn the latest about predictive analytics and how it’s helping travelers and travel managers improve trips and manage travel success. Understand data you need and how to enhance your program and traveler experiences with the technology. 


Transient Lodging in 2024: Insider Tips for Savvy BuyersWed., July 12 at 1pm ET / 10am PTWatch Now

As rates have continued to escalate this year, what is your game plan for 2024 transient lodging needs? What should you be doing today to ensure your business travelers will be able to book rooms they need at prices your company is willing to pay next year?  

Delivering the Business Travel ExperienceMon., June 26 at 1pm ET / 10am PTWatch Now

To a company, business travel may be a means to an end: Meeting a new customer. Employee career development. Closing a major deal. The fact that a critical business objective waits at the other end of the flight, train, car rental or hotel stay means the stakes are high to ensure travel logistics are seamless and robust. But that’s really just table stakes for a travel program—and traveling employees are looking for more, including better productivity support for their work success along with consideration for the personal enrichment that comes from travel. 

Those are a sample of the results from BTN’s Traveler Experience Index, where BTN uncovered a high priority among business travelers to keep productivity levels high while on the road and focused on success for their companies. That said, the strong desire for leisure travel extensions and local entertainment and recommendations that soared among certain groups of travelers showed that travel programs may have an opportunity not just to facilitate business but also to inspire employees and deliver on a personal level that drives employee loyalty and satisfaction. 

In this exclusive BTN webinar, we’ll talk with three expert travel buyers who have explored different avenues to deliver on the business travel experience and they build that into their programs.


Evolving Sustainable Travel Programs from Strategy to ActionWed., May 17 at 1pm ET / 10am PTWatch Now

Register now for this BTN Group In the Know webinar, with content sponsored and developed by Spotnana, and hear about innovations that are bridging the gap between the desire to reduce carbon emissions and real action.

Learn how EY has defined and executed their plan for reducing carbon emission from travel by 40% in 2025 (from 2019 levels), and hear Thrust Carbon discuss the integration points between carbon calculators and modern online booking tools that impact traveler behavior.

TMC RebootFri., April 14 at 1 PM ET / 10 AM PTWatch Now

2023 is a year for TMCs to reinvigorate their services and reinvent. With financial performance on the upswing, investments in people, technology, even new office space are a priority. BTN surveyed both TMCs and travel managers to understand what matters most to each side of the equation. Did their priorities match? Attend this BTN webinar to find out where corporates and TMCs aligned in 2023 and where they may still need to come together. You’ll hear from an expert panel of buyers, consultants and TMC executives about service developments, technology upgrades, NDC challenges, RFP activity and buyers’ new expectations.