BTN returns to its annual ranking of hotel brands by service tier, as voted by BTN's audience of corporate travel buyers. Not only will you find rankings in our report, but also an analysis of buyer-supplier dynamics going into 2023.... KEEP READING

The 2021 edition of BTN's annual Hotel Survey differs from past years. Given the low business travel volumes during the past 12 months, the survey includes ratings pertaining to four Covid-19 related attributes and considered candidates on a chainwide level - not at the brand level. Hilton Hotels & Resorts took top honors in providing corporate travel clients with the support required during the pandemic, but other major chains performed very well. Our survey also found that buyers are ready to move past the pandemic and get corporate travel services and amenities back on the map.... KEEP READING

Buyers rate luxury, upper-upscale, upscale, upper-midscale, midscale, upscale extended-stay and midscale extended stay brands on pre-pandemic and pandemic-related criteria.... KEEP READING

Buyers rate hotel brands in 13 categories.... KEEP READING

A Partnership Approach to Working with Corporations Helps Hotel Brands Thrive... KEEP READING

Brands Work to Stay Relevant As the Tastes & Expectations of Hotel Guests Are Rapidly Changing... KEEP READING

Modern Design, Facilities & Technology Matter, but Service Is Back in Fashion... KEEP READING

Traveler Experience Rises in Influence, Including Supplier Apps & Room Design... KEEP READING

Travel Buyers Prove More Satisfied Than Last Year, Despite a Difficult Negotiating Climate... KEEP READING

Luxury & Upper-Upscale Suppliers’ Scores Decline While Upscale & Midprice Gain Ground... KEEP READING

Legacy Brands Falter Compared With Brands That Are Less Than 20 Years... KEEP READING

2011 Hotel Survey & Report... KEEP READING

Le Meridien Unseats JW Marriott After Three-Year Reign in Upper-Upscale Category... KEEP READING