TRAVEL MANAGEMENT COMPANIES REBOOT IN 2023

Travel management companies look to 2023 to reinvigorate and reinvent. Two BTN surveys - one to TMCs and one to travel buyers - informed this special editorial series. In the articles below, BTN explores how TMC priorities match travel buyer expectations.

What It Takes to be a TMC in 2023

As finances improve, TMCs are investing in staff, services and technologies. BTN's special editorial... KEEP READING

2023 Brings TMC Recovery & Renewed Role

Several TMC executives in recent months have noted they see the corporate travel demand accelerating,... KEEP READING

Buyers Spotlight TMC Relations

BTN's February TMC Reboot survey of 176 travel buyers put the spotlight on what they expect from their... KEEP READING

TMCs Eager to Flex Tech in 2023

Good news: Nearly 84 percent of travel management companies told BTN they now are sufficiently staffed... KEEP READING

What Does Being NDC-Ready Mean?

Many sources BTN spoke with for this article acknowledged that despite misgivings, they would be ready... KEEP READING

TMCs Staff Up

Staff shortages have dogged the travel industry ever since last summer’s faster-than-expected return... KEEP READING

As RFP Volume Rebounds, Will Service Outshine Price?

The travel management company sourcing process remains competitive, with a significant percentage of... KEEP READING

Race From Transaction Fees Remains Close to Starting Line

Travel management companies and consultants alike are expressing frustration that the needle has not... KEEP READING

Nobody Likes TMC Transaction Fees

Op-Ed: Partnership Travel Consulting's Andy Menkes lays out the problems with travel management... KEEP READING

TMC REBOOT SURVEY METHODOLOGY

Business Travel News fielded the 2023 TMC Reboot surveys from Feb. 2-27 on the SurveyMonkey platform. For the survey of travel buyers, BTN via email solicited responses from subscribers to BTN, BTN Europe and BTN’s newsletters. A total of 176 qualified respondents answered the survey. For the survey of travel management company executives, BTN editors identified relevant parties and invited them to complete the survey. A total of 32 qualified respondents answered that survey. For both surveys, notevery respondent answered every survey question. BTN editors used the SurveyMonkey platform to collect and analyze results. In the charts in this issue, not all figures add up to 100 due to rounding.