Companies can survey their own travelers free of cost with Web
services like SurveyMonkey, though it can be a time commitment. They also can
work with their travel management companies to devise annual surveys or
microsurveys that capture snapshots of traveler feedback on specific challenges.
Pros & Cons: Surveys done in cooperation with a
company's TMC may allow the manager to benchmark findings against other
companies and industries. Taking action on the results may be the biggest
challenge.
Access/Formats: Depends upon the survey provider. Excel formats
are common for online survey resources.