The use of artificial intelligence to parse traveler data to provide more personalized booking choices has been on the upswing. Proponents tout better selections, increased time and cost savings and... KEEP READING

Uber and Lyft each have vowed that 2020 will be their last year with four quarters in the red, but that path to profitability might give travel buyers a reason to reevaluate their ground transportation... KEEP READING

Given the ubiquity, is my question nonsensical? Of course, it’s time—it’s long past time for sustainability to become a cornerstone of business travel. Why ask now?... KEEP READING

Ruthlessly competitive and exploding in popularity, the food-delivery app market is a fascinating landscape of high-stakes corporate combat. Their rising popularity assures the combatants will be bigger... KEEP READING

During 2020 hotel negotiations, HRS repeatedly came across a new trend. Corporate hotel programs that are willing to be flexible can derive actual savings from last room availability and cancellation... KEEP READING

At most, travel managers in the West will have a negligible impact on climate change. Annual carbon emissions from the U.S., UK, France and Germany—which happen to be the biggest Western... KEEP READING

Many travelers would happily make greener travel choices if that information was presented to them alongside rich, personalized supplier content. I’m hopeful this decade will link the dual trends of... KEEP READING

You probably won’t get to the end of this article. Our attention spans are getting shorter, dropping in the last 20 years from 12 seconds to just eight today. Unlock. Click. Tap. Load. Swipe. Like.... KEEP READING

In 2020, many companies will open direct booking channels, which will benefit all corporate stakeholders. While the commonly held belief is that direct bookings open the door to absolute chaos,... KEEP READING

The TMC sector looks as if it might need a breather at the moment in terms of mergers and acquisitions. But I think the opposite is happening: Activity is accelerating. It’s fueled by a renewed need for... KEEP READING

2020 will be the year of purpose beyond profit. TMCs will face decisions about how to grow their businesses while addressing sustainability in its widest sense. They’ll be challenging themselves to look... KEEP READING

There are signs the walls around corporate payment cards could be lowering, with a spate of travel and expense management providers rolling out payment products of their own over the past several... KEEP READING

With the immense scale and complexity of air travel, our industry still relies on many legacy frameworks that weren’t designed to meet the needs of modern travelers. One framework—the stark division... KEEP READING

I think we’re at an inflection point in 2020; decommodification of air travel is finally becoming a reality. This naturally starts with the way in which airlines present and sell products to individual... KEEP READING

TMC industry consolidation leads to TMC market power, which creates the ability to be more selective about selling opportunities. Buyers will see this in even greater numbers this year.... KEEP READING

Leisure travel long been has considered better than work travel, but 2020 is the year that business travel will become the envy of leisure travel, thanks to technology advances—particularly machine... KEEP READING

The U.S. Department of Homeland Security in December backed off the idea of requiring facial scans of U.S. citizens entering and leaving the United States. After seeming to propose the rule in its... KEEP READING