Business travel at risk management, insurance and advisory firm Willis
Towers Watson slowed to a trickle during the pandemic. Global procurement
director Emma Jones took the moment to reassess the purpose of business travel
for the company and to work with a strategic group to shape the strategic
future for Willis Towers Watson travelers, taking into account the critical
need for in-person interactions to support the business but also traveler
well-being and a commitment to sustainability. She spoke with BTN editorial
director Elizabeth West about how she put structure around travel decision-making
and why.
[Editor's note: Jones has stepped away from her role at Willis Towers
Watson in the weeks since BTN interviewed her. This was a planned departure,
and she continues her Board of Directors role at the Institute of Travel
Management.]
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