Yvonne Moya joined Randstad as its director of global travel transformation just prior to the Covid-19 pandemic. She was tasked with globalizing the program. And she did it, but how she negotiated contracts and forged partnerships given the company's unknown future travel volumes was unconventional to say the least. She spoke to BTN about how the pandemic changed her processes but not her goals. She sees innovation as the path forward, but also is pragmatic about what innovation can happen now and what travel managers will have to wait to implement. She spoke to BTN about her experiences, about her reaction to her new global TMC Egencia announcing it would be acquired by American Express Global Business Travel and about how Randstad is getting its core business travelers back on the road.
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